At times, in the process of addressing the major issues, we fail to see some minor but important issues, by addressing which we can turn things around. Does this hold true when it comes to office management and employee productivity? Absolutely! A factory with excellent workers can keep the rate of productivity increasing. At the same time, a well-planned factory layout can help them work more efficiently. For example, the concept of the assembly line helped to minimise the motion of workers within the factory to a considerable extent and thus helped factories achieve more efficiency.
Similarly, there are certain factors that significantly affect employee productivity. You may have a fantastic work force, but then if the work force is not provided with the right environment, facilities, tools, software, devices, and support, they may not be able to work up to their potential. So it’s highly important to address every issue that affects employee productivity, no matter how small or big. There are various factors that affect employee productivity. One such factor that is often ignored or casually addressed is end-user support. But IT support, if handled effectively, can significantly improve efficiency.
Now, let us discuss the concept of IT operation support and how it helps to increase productivity.
In this case, the term “IT operation support person” implies an employee of a company who uses computer systems to carry out tasks but has a relatively low level of computer expertise. So when his computer system or other related devices fail, his productivity suffers, and the problem must be resolved by an expert.
You can imagine what kind of damage frequent local IT issues like hardware failures, technical errors, virus attacks, lack of modern software applications or any other system related issues occurring across the organisation can cause the organisation in terms of productivity loss.
Here comes the role of IT support, which helps organisations avoid technical interruptions that result in loss of productivity. In many organizations, this one factor is often ignored or addressed casually. As mentioned earlier, the technical person comes in when any issue occurs, and by the time the issue gets resolved, a lot of time has already been wasted.
What is required is an effective and pro-active IT support team that can quickly resolve issues or even prevent any failures, thereby minimising the loss of productivity to a considerable level.
Proactive IT support ensures better management of computer systems and devices. There should be a continuous monitoring mechanism in place so that some issues can be anticipated and corrective measures can be taken accordingly. If a problem occurs, the IT support team should be quick enough to respond and resolve the issue, and the team also needs to ensure that on-site replacement machines and devices are stocked adequately so that if any issue does not get resolved, the availability of parts and machines will help save a lot of time. But make sure the parts and machines are not overstocked.
It’s also advisable to have a workable plan to hire a contract service provider in case of emergencies or if the internal IT support staff fails to resolve any issue that may require a high level of technical expertise. It becomes necessary to have a tie-up with a good IT partner when your organisation is big and, more importantly, when you are operating from different locations. An internal team may not provide you with a complete solution. Even if it does, it may not be necessarily cost-effective.
In the case of hiring an IT contract service provider, make sure that they provide a complete solution that includes on-site and help desk support, continuous monitoring, prompt preventative and corrective actions, regular maintenance of systems and devices, installations, repairs, and part replacements.
Proactive IT support: reduce technical interruptions, make necessary devices, software, and tools available to your workforce, and see significant productivity gains.
Contact us with our technical consultant to hire fully managed remote IT support team or hire software developers.
